FREQUENTLY ASKED QUESTIONS
How long will my order take to ship?
All of our products are handmade to order. Our wait times are regularly updated depending on how many orders we have to fulfil. Once your order is shipped, you will receive an email with tracking information.
Collars/leashes/accessories etc: 4-7 business days
Orders which include vinyl text: 5-9 business days
Harnesses: 2-4 weeks
What is the difference between trigger snaps and lobster clasps?
On all of our leashes we offer 2 different clasp styles.
Lobster clasps are shown on the left.
Trigger snaps are shown on the right.
My vinyl text has started to peel off. What do I do?
Unfortunately with regular use added vinyl text may start to peel off of collars/leashes harnesses.
All of our vinyl products are stuck on with a heat press. If your text begins to peel off over time, let us know, and we can touch up any letters that may have chipped off. We offer unlimited free touch-ups for all of our vinyl products. Just send us a message, and we can provide you with a return address to send your gear back to.
My dog spends a lot of time at the beach. What is the best hardware for salt water?
Stainless steel hardware is the best option for our water loving pups. It does not rust, scratch or stain when exposed to salt water.
My dog is very strong. What is your strongest hardware option?
Our stainless steel hardware is the strongest option. It has a break load of 200kg on collar hardware, and 250kg on leashes.
Other hardware break loads
Rose gold: 160-190kg
Do you ship worldwide?
Yes! We frequently ship our products all over the world. Postage costs can be calculated at checkout.
My dog likes to chew their leash. Is BioThane chew proof?
Although biothane is strong, it unfortunately, is not chew proof. The strongest material for dogs that chew would be metal chain.