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📦 Shipping Policy

 

aka “We ship fast, but not Amazon Prime fast” 💨

 

All Bowie & Co. gear is handmade to order — no pre-made piles, no mass production, just quality gear built from scratch for your four-legged sidekick 🐶✨

 

Because of that, we ask that you please read the info below to better understand our processing times, delivery timeframes, and how shipping carriers work — especially for international orders!

 

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Important Shipping Update for Our U.S. Customers

Hey there lovely Bowie & Co. family,

We wanted to share a quick update for our U.S. customers now that international shipping has settled into its new rhythm.

The good news: Australia Post is fully up and running again, and we’re offering Standard and Express Post to the U.S. as normal.

Under current U.S. import regulations, parcels entering the United States are subject to import fees/tariffs set by the U.S. government. To make this as easy and stress-free as possible for you, we now handle this up front at checkout.

Here’s how it works (and why it’s a good thing):

  • A handling/customs fee is collected at checkout

  • This allows all required import fees to be pre-paid before your parcel reaches U.S. customs

  • Because everything is paid in advance, your parcel can move straight through customs

  • There are no surprise bills, no emails asking for payment, and no parcels stuck waiting at the border

  • Your order clears customs smoothly and is delivered directly to your door

These fees are not kept by us — they’re passed on to the U.S. government as required under current import laws. Our goal is simply to make sure your order gets to you as quickly and seamlessly as possible.

This system is now the standard for shipping to the U.S., and while the rules themselves are outside our control, we’re really happy to be able to offer a setup that keeps things clear, predictable, and hassle-free for you.

Thank you so much for supporting our little Aussie business — we truly appreciate it more than we can say 🖤

With love (and probably too many coffees),
— The Bowie & Co. Team

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🧵 Processing Time vs. Shipping Time

 

These are two separate timelines, and both are important:

• Processing Time = how long it takes us to make your item(s)

• Shipping Time = how long it takes the parcel to travel from us to you after dispatch

 

Processing time varies depending on the product — from 3 business days to 15 business days — and is updated regularly on our [FAQ page] (please check there before ordering).

 

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🚚 Shipping Timeframes (Delivery Estimates)

 

Once your parcel has shipped, these are the estimated transit times provided by Australia Post:

 

✨ Domestic (Australia):

• Standard Shipping: 2–8 business days

• Express Shipping: 1–3 business days (after dispatch)

(remote areas may take longer)

 

🌍 International:

• Standard International: 10–20 business days

• Express International: 7–12 business days

(depending on location and customs processing)

 

⏳ These are estimates only and not guaranteed. Delivery can be affected by customs, border delays, or postal disruptions — especially with the ever-changing landscape of international trade.

 

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📦 Express Shipping — Read This!

 

Selecting Express Post at checkout does not mean we start making your order faster — it simply means once your order is made, we’ll ship it via Express 🛫

 

If you’re on a tight deadline, reach out before ordering and we’ll let you know what’s possible.

 

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🛑 Postal Delays, Strikes & Courier Alternatives

 

We primarily use Australia Post for all shipping.

 

However, in cases of postal strikes, severe delays, war zones (yes, it’s happened 😬), or temporarily suspended services, we may use an alternative courier and will always contact you first.

 

We’ve previously shipped using:

 

✈️ International:

• UPS

• FedEx

 

🚛 Domestic:

• Aramex

• StarTrack

• DHL Express

• (We’ve also used Couriers Please, but don’t recommend unless requested)

 

If you have a preferred courier, just let us know — we’ll do our best to accommodate (please note: costs may vary depending on the courier used).

 

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🔍 Tracking Your Order — Especially International

 

Once we ship your order, we’ll email you your tracking number.

 

For international orders, please note:

 

🗺 When your parcel reaches your home country, Australia Post hands it over to your local postal service. This means:

• Australia Post no longer controls or scans the parcel

• The tracking number stays the same, but the tracking link may change

• You can enter the same tracking number on your country’s postal service site for more accurate updates (e.g. USPS, Royal Mail, Canada Post, etc.)

 

The AusPost tracking link will still work for most of the journey, but if things seem to stall, check your local carrier’s site for better tracking updates 👌

 

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🤍 TL;DR:

• Your order is handmade before it ships

• Shipping estimates are postal transit times — not production times

• Express Post speeds up shipping, not processing

• Couriers may vary depending on service availability — we’ll always contact you

• Once an international parcel enters your country, it’s handled by your local postal service

• Tracking number = the same the whole way; tracking link = may change

 

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🌍 CUSTOMS POLICY

We love sending our gear around the world! But please note:
   •    🌐 International orders may be subject to customs, import taxes, VAT, or handling fees charged by your country.
   •    🧾 These fees are the buyer’s responsibility and are not included in the product or shipping cost at checkout.
   •    💸 We do not offer refunds for packages returned due to refusal to pay customs fees.
   •    ⏳ Customs inspections may delay delivery — this is unfortunately out of our control.

If you’re unsure whether your country charges customs on overseas parcels, we recommend checking with your local postal service or customs authority before placing your order.
 

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